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The
Polynesian Cultural Center is a wonderful place to experience; but with
about 1,300 employees representing the island people and nations of Hawaii,
Samoa, Maori New Zealand (Aotearoa), Fiji, Tonga, Easter Island, Tahiti
and the Marquesas (French Polynesia) — spread over approximately
16 million square miles of Pacific Ocean, it's only natural that
you might have a few questions.
Over the 40-plus years since the PCC opened in 1963, we've found malahini or "'newcomer' visitors ask some of the
same questions you might have in your own mind. To help finalize your
decision to visit the Polynesian Cultural Center, or just to satisfy
your curiosity, here are our answers to the most frequently asked questions
(FAQs) — organized into the following categories:
• Ticket Package Information
• Hours of Operation and Location
• How to make reservations
• How to Contact Us
• Transportation and
Accommodations
• Best Prices Guarantee
• Special discounts, rates and promotions
• Cancellations, No-shows, Rebooking
and Refunds
• Passouts, Lost Tickets and "Free
within Three"
• Dining options
• Wheelchairs, special needs and requests
• Getting around the Center
• What activities do you have for
children?
• Can other groups perform at PCC?
• Guidelines for your safety and enjoyment
• Taking pictures and videos
• Remembering the experience
• I've been there before: Is there
anything new?
• What is the purpose of it all?
•
Employment
 |
| Ticket
package information: |
|
The
Polynesian Cultural Center offers a wide variety of tickets and prices
ranging from top-of-the-line personalized VIP service and handling —
the Super Ambassador Package — to General Admission.
To fully enjoy the complete Polynesian Cultural Center experience, we
suggest you select one of our five main packages that include admission
to the islands and daytime activities, various levels of dining options,
and a range of reserved seating choices for the evening show.
Follow the links to a more complete description of each ticket package:
Complete packages
(also available with ground transportation from Waikiki):
Other
packages or tickets
(Please contact our reservations
department for prices and availability)
| Ambassador
Dinner-Show |
Admission
after 5:00 p.m. |
| Alii
Luau Dinner-Show |
Admission
after 5:00 p.m. |
| Show
Only |
Admission
after 7:00 p.m.; seating available only in the upper level of
the Pacific Theater |
| General
Admission |
Admission
to the villages and IMAX™ from 12:00 - 6:30 p.m. |
| Gateway
Luncheon Buffet |
|
| Annual
Pass |
Available
for Hawaii residents only. Proof of residency per person is required. |
Each
ticket type is available for adults (ages 12-and-up) or children (ages
3-11). There is no charge for children under age 3, unless they plan
to occupy a reserved seat at the evening show.
| Hours
of Operation and Location |
|
Days
The Polynesian Cultural Center is open Monday-Saturday (closed Sundays,
Thanksgiving and Christmas holidays). Other blackout dates may apply.
Hours (Hawaii Standard Time)
The parking lot, gift shops, snack bar, and Gateway
Luncheon Buffet open at 11:00 a.m. Island
tours and cultural presentations begin at 12:30 p.m. with other
island activities spread throughout the afternoon. The islands close
at 6:30 p.m. The Box Office closes at 8:00 p.m.
The Rainbows of Paradise
canoe pageant is staged on the PCC's freshwater lagoon near Samoa
and Hawaii at 2:30 p.m. each afternoon.
The Center's own IMAX™ Theater
— the only one in Hawaii — features 40-minute presentations
of Coral Reef Adventure throughout the day.
The Ambassador Restaurant and the Gateway Buffet are open continuously
from 5:00-7:00 p.m.
The Alii Luau runs from 5:15-6:30 p.m. Please plan to be at the Ali'i
Luau no later than 5:00 p.m. for your lei greeting. The old-style Hawaiian
entertainment lasts until 6:30 p.m.
The Center's world-famous evening show, Horizons,
Where the Sea Meets the Sky, starts at 7:30 p.m. in
the Pacific Theater, and finishes at 9:00 p.m. There is a short intermission
about half way through. All seats are reserved. Advanced reservations
are highly recommended as evening show seating is assigned on a first-come
basis according to the type of ticket purchased. Pineapple Deelites
and souvenir programs are available for purchase.
Our gate handouts outlining all of the Polynesian Cultural Center's
activities are available in English, Japanese, Chinese and Korean. You
may download a copy
of the brochure or request a brochure online at internetrez@polynesia.com.
Location
The Polynesian Cultural Center is located 55-370 Kamehameha Highway
(83) in Laie, on the north shore of Oahu, about 38 miles from Waikiki.
Transportation is available as an option when you purchase your PCC
tickets, or you can drive yourself,
but allow at least an hour each way.
There
are several easy ways to make reservations for the Polynesian Cultural
Center; and yes, reservations are recommended, especially for the Super
Ambassador, Ambassador and Alii Luau packages, which include the best
Horizons evening show seats. Evening show seats
are allocated on a first-come basis, so please book as far in advance
as possible.
Online Bookings
You can use this website to book
your tickets online.
Our online service also allows you to select the location of your reserved
seats for our spectacular evening show, Horizons, Where the
Sea Meets the Sky. Booking online includes several other
benefits.
Direct Bookings
Please call us toll free from the mainland U.S. at 1-800-367-7060.
Our friendly Reservations agents are available to take your calls from
7:00 a.m. to 7:00 p.m. HST, Mondays-Saturdays (closed Sundays, Thanksgiving
and Christmas); or e-mail us at internetrez@polynesia.com.
Traditional Booking Channels
Your travel agent, tour operator, and hotel or travel desks can also
book tickets to the Polynesian Cultural Center and arrange ground transportation.
International Bookings
Visitors from outside the United States usually book Polynesian Cultural
Center tickets via fax at 808-293-3339 or e-mail at internetrez@polynesia.com.
PCC accepts all major credit cards, but all transactions are in U.S.
dollars.
How far in advance can I book my tickets?
You can book tickets from now until any day we're open throughout
2006.
How to upgrade your tickets
After purchasing tickets but before arriving in Laie, guests are more
than welcome to upgrade to a higher level of service. Upon arrival at
the Center, however, guests may not be able to upgrade due to the lack
of availability of higher-grade tickets that day.
We
highly recommend guests consider making any upgrades at least 24 hours
before their scheduled day at the PCC. If you decide to upgrade after
you arrive, our Guests Services staff can quickly check availability,
and if any are available, can assist you in making any changes.
How to pay for your tickets
The Polynesian Cultural Center accepts cash, traveler's checks
and all major credit and debit cards. We also accept most international
credit cards, but all transactions will be in U.S. dollars.
Travel agent bookings
Travel Agents are welcome to book their clients by first contact our
Sales Office to establish a Sales Agreement. Our Sales Account Executives
will be happy to assist you. In addition, the Cultural Center offers
a range of travel
agent resources. If travel agents have any other questions or requests,
please contact our Sales & Marketing Office.
Reservations
& Guest Services
| By
Phone: |
 |
Toll
free from the mainland U.S. at 800-367-7060.
On Oahu, 293-3333. |
| By
Fax: |
808-293-3339 |
| By
e-mail: |
internetrez@polynesia.com |
|
